About us

THTbypost is provided by DrThom on behalf of Terrence Higgins Trust.

Who are the doctors behind this service?

DrThom is staffed by a number of NHS doctors and nurses who specialise in sexual health.

DrThom was founded by Dr Thomas Van Every, a doctor who works at London's Victoria Clinic. The Victoria Clinic is part of London's Chelsea and Westminster Hospital NHS Foundation Trust. DrThom's Clinical Director is Dr Nneka Nwokolo. Dr Nneka Nwokolo is a consultant in sexual health and HIV at The Victoria Clinic.

To comply with UK best-practice and General Medical Council requirements, we'll always tell you the name of the doctor who has taken responsibility for your care.

What are the aims of this service?

DrThom aims to increase patient choice by providing a well-regulated remote medical service that enables people to choose to self-manage their health at home. DrThom offers the same standard of specialist clinical care that patients would get in a traditional 'bricks and mortar' clinic. DrThom thinks that remote medical services are a fantastic way of managing some patients with some conditions but that in an ideal world, all patients would see their doctor face to face.

Who regulates this service?

First and foremost, DrThom is regulated and inspected by the Healthcare Commission. DrThom is the first and only online medical service to register with the The Healthcare Commission. The Healthcare Commission regulates DrThom to ensure that all DrThom services meet the same high standard of care that would be required of a traditional 'bricks and mortar' sexual health clinic. The Healthcare Commission can be contacted at:

Healthcare Commission
Finsbury Tower
103-105 Bunhill Row
London, EC1Y 8TG
Telephone: +44 (0)20 7448 9200

DrThom is also regulated by the Medicines and Healthcare products Regulatory Authority (MHRA), particularly with regard to how these online services are marketed and promoted.

DrThom's doctors also have to comply with General Medical Council guidelines on good clinical practice and good prescribing.

If I'm unhappy with this service, how do I make a formal complaint ?

DrThom has a written complaints policy and procedures. DrThom aims to respond to all formal written complaints within five working days of receiving them.

To lodge a formal complaint, you must write a letter to the Medical Director, Expert Health Ltd, Ground Floor, 197-199 City Road, London EC1V 1JN.

Anyone unhappy with the response that DrThom has made to a formal written complaint should contact the Healthcare Commission. Contact details for the Healthcare Commission are above. You can also email the Healthcare Commission at londonsoutheast.ihcomplaints @ healthcarecommission.org.uk.

How do I pay for these services?

To pay for DrThom's postal services you'll need to use a debit or credit card.

What are the Terms and Conditions that govern this service?

By using these services you agree to adhere to and be bound by the service's legal Terms and Conditions.

What is DrThom's legal name?

The legal entity that provides DrThom's postal services is Expert Health Limited. Expert Health Limited is a UK registered company with a registered address as follows: Expert Health Limited, C/O DrThom's Clinic, Ground Floor, 197-199 City Road, London EC1V 1JN.

You can telephone Expert Health Limited on +44 (0)20 7490 8988.